Frequently Asked Questions
Everything you need to know about your Mondaine experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Returns are free for domestic customers.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At Mondaine, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or certified sustainable fabrics.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You have a 60-minute window after placement to modify or cancel your order via your account dashboard.